We highly recommend that you try our sample pack before buying a full-sized bottle as we do not accept returns and issue refunds unless the product is damaged or defective upon delivery.

If the product arrives damaged, please contact us at contact@prosodylondon.us within 14 calendar days of your purchase to request a return, and we will get back to you with shipping instructions. Please note that we do not cover return shipping cost, and refunds are subject to inspection of the returned goods and may take up to 30 days to process.

All return items must be trackable and the tracking code must be sent to contact@prosodylondon.us otherwise we cannot guarantee that we will receive your returned item.  We also advise on purchasing a shipping insurance so it can protect you in case your item goes missing. 

If you have any additional questions or would like to request a refund, please feel free to contact us.  

If you decide to change your mind regarding an order you’ve placed, you may cancel it within 48 hours, providing it hasn’t been shipped. We attempt to ship every order within 24-48 hours, so not all orders can be canceled once they have been submitted.

To cancel an order, contact us with your email address and order number at contact@prosodylondon.us, please leave your phone number we will ask a member of staff to call you back.

Prosody London does not accept returns or exchanges on perfumes or fragrances or perfume that has been tampered with and are therefor not suitable for resale. Any other returns or exchanges must be pre-authorized with Prosody London. Please call us at 216-767-5563.

All shipping fees are non-refundable.

All trade names, trademarks, service marks, logos and designs are the property of Prosody London. They may not be copied or used without permission.